Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
clean
friendly staff
no free water
limited dining selection
8.2/10
Great
Rooms
7.8
Location
9.0
Service
8.5
Dining
7.8
Guest reviews
8.2/10
based on 5 reviews
4/5
based on 365 reviews
8.3
8.3/10 based on 3759 reviews
#6 of 46 hotels in Erfurt based on Tripadvisor
Archie
United Kingdom,
April
2024
7.8/10
Staying at this hotel makes you feel like you have your own little apartment on the bridge, just a short walk from the main lobby. The rooms are modern and comfortable, though a climb up three flights with your luggage. The location is excellent for exploring downtown Erfurt, but can get a bit noisy due to its central position. The service is friendly and accommodating, especially to children. The dining experience offers plenty of choices, though service during breakfast hours could be more attentive.
Rooms
8.0
The rooms are modern and comfortable, giving you a cozy apartment-like feel.
Service
7.0
The service was incredibly friendly, especially towards our child, but could be more attentive during breakfast hours.
Location
9.0
The location is perfect for exploring downtown Erfurt, right on the bridge itself, despite some noise from nearby establishments.
Dining
7.0
The dining offers plenty of choices, but service could be more attentive during breakfast hours.
Facilities
8.0
The hotel provides various amenities like room service, laundry, and tours/ticket assistance.
Russ
United States,
February
2024
8.8/10
I had a mixed experience at the hotel. The rooms were comfortable but quite small for the price paid, with excellent air conditioning and a very cozy bed. However, I felt that they might be small by spoiled-American standards and found it disappointing that there was no free water, which felt poor for what is advertised as a four-star hotel.
Rooms
8.0
The room was large and comfortable with excellent air conditioning and a very comfortable bed. It was very quiet.
Service
9.0
The service was top-notch. The staff were very helpful and even let me use their private iPhone. They were properly trained and very professional.
Location
9.0
The location of the hotel was wonderful, right at the Kramerbrucke Bridge. It was excellent, very close to the Merchant's Bridge and all the different sights in town.
Dining
9.0
The dining experience was very enjoyable, and the meal we had in the restaurant was spectacular and had something for everyone. The staff were very attentive and friendly.
Facilities
9.0
The hotel offered great facilities including room service, laundry, shoe shine service, welcome drink, pet amenities, tours/ticket assistance, underground parking, free wifi, and a lobby computer.
Bryan
United States,
September
2023
8.6/10
Staying at this hotel was like living in my own little apartment on the bridge. The room was large and comfortable with excellent air conditioning, a very comfortable bed, and it was very quiet. However, the lack of free water was a downside for a supposed four-star establishment.
Rooms
8.0
The room was large and comfortable with excellent air conditioning and a very comfortable bed, although the absence of free water was disappointing.
Service
9.0
The service was incredibly friendly and kind, and the staff was properly trained and very professional. They were particularly friendly, chatty, and helpful, making our stay pleasant.
Location
10.0
The hotel's location is unbeatable, directly by the Krämerbrücke in the center of Erfurt. It was perfect for exploring the area and enjoying the city.
Dining
8.0
The dining experience was ample and of good quality, with very attentive and friendly staff. However, it could be improved to offer a wider selection.
Facilities
8.0
The facilities were good, offering services like room service, laundry, shoe shine, welcome drink, pet amenities, tours/ticket assistance to enhance the stay.
clean
no free water
John
United Kingdom,
May
2023
7.8/10
The hotel is centrally located by the Kramerbrucke Bridge, making it perfect for exploring the city. The rooms, though clean and nicely decorated, were small and noisy. The service was exceptionally friendly and helpful, especially towards our tired child in the early hours. Dining offered traditional German fare but felt out of place in the modern setting. Overall, a convenient stay with a few noise and size-related inconveniences.
Rooms
7.0
The rooms, although clean and nicely decorated, were small and noisy. It was a bit of a climb carrying luggage to reach them.
Service
9.0
The staff was incredibly friendly and helpful, particularly towards our child in the lobby late at night. They were also very professional and cordial in resolving issues.
Location
8.0
The hotel's location by the Kramerbrucke Bridge was excellent for exploring the city on foot, with plenty of attractions and dining options nearby.
Dining
7.0
While the dining offered traditional German cuisine that was enjoyable, it felt a bit out of place in the modern hotel setting.
Facilities
The facilities were adequate, offering all necessary services but lacking a bit of cohesion with the hotel's modern vibe.